Privacy Policy
How Stay Da Nang Homes collects, protects, and strictly limits the processing of your personal information in full compliance with Vietnam Personal Data Protection Decree (Decree 13/2023/ND-CP) and international standards.
1. Information We Collect
We collect personal information solely when provided voluntarily by you during property inquiries, consultation, and lease finalization:
- Contact Details: Full name, email address, WhatsApp/phone number, and preferred language.
- Rental Preferences: Target move-in dates, lease duration, preferred neighborhoods (An Thuong, My Khe, Son Tra, etc.), budget range, and pet requirements.
- Identity Documents (Mandatory for Tenancy): Passport copies, entry visa/TRC details provided exclusively to complete official police temporary residence registration and bilingual lease contracts.
- Anonymous Technical Data: IP address, device type, and selected currency/language stored locally on your browser.
2. Legitimate Purposes of Data Processing
Your information is processed strictly for legitimate real estate advisory and tenancy support services:
- Scheduling and coordinating apartment viewings with property managers.
- Drafting legally compliant bilingual lease agreements.
- Submitting official temporary residence declarations to ward police authorities.
- Providing ongoing tenancy support (repairs, landlord communication, utility bill queries).
3. Absolute Zero Third-Party Marketing Guarantee
We respect your inbox and privacy: Stay Da Nang Homes NEVER sells, rents, monetizes, or shares your contact information with external marketing agencies, telemarketers, or ad networks. Your details are shared strictly with the assigned property landlord upon your explicit request to finalize a viewing or lease.
4. Data Security & Storage Architecture
We implement enterprise-grade technical safeguards to protect your personal data against unauthorized access, loss, or alteration:
- Full SSL/TLS 256-bit encryption across all web interactions.
- Strict role-based internal access control limited to verified property consultants.
- Secure document disposal protocols once the tenancy concluded and police registration records are cleared.
5. Your Rights & Data Erasure Requests
Under Decree 13/2023/ND-CP and international privacy laws, you possess full rights to:
- Request a copy of all personal records stored about you.
- Request immediate correction of inaccurate contact or lease details.
- Request full permanent deletion (Right to be Forgotten) of your contact records by emailing contact@staydananghomes.com.